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Your privacy is important to us.

This website is owned and operated by Citizen Femme Ltd. If you use any of our online services, we will refer to you using the terms “user”, “visitor”, “you”, “your”, “yours” in this policy.

It is Citizen Femme’s policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.

This privacy policy explains the following:

•  What personal information do we collect from you?

•  How is your information processed, stored and kept secure?

•  Do we share your personal information with anyone else?

•  Changing your opt-in or opt-out status.

•  Access to information.

•  How to ask questions or contact us about this policy.

What personal information do we collect from you?

We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.

We will only retain personal information for as long as necessary for the fulfillment of those purposes.

We may collect from you and process information that you provide to us when placing an order, or with us on our website. For example: your name, address, various delivery and payment addresses, email address, contact telephone numbers, password, and card details which can be used when you subsequently place an order. This also may include information which you voluntarily disclose to us by email or other means or information requested as part of a survey or contest.

We may also collect details of your visits to our website, including but not limited to traffic data, location data, weblogs and other communication data, used for analytics to improve your experience with the website.

What are cookies and how do we use them?

We and our business partners collect information about your use of our online services using cookies. Cookies are very small files that are sent by us to your computer or other device which we can access when you visit our website in future. Cookies help us remember who you are and other information about your visits. They can help display the information on a website in a way that matches your interests. Most major websites use cookies.

If you want to know more about how cookies work and how to manage them, visit the World Wide Web Consortium’s website (or, for third party cookies, visit

How to reject or opt out of receiving cookies.

If you want to delete any cookies that are already on your computer, please refer to the help and support section on your internet browser for instructions on how to locate the file or directory that stores cookies.

Please note that our online services cannot always control third-party cookies stored on your machine from our online services and that setting your cookie preferences with us will not stop those third-party cookies from being stored on your machine. Therefore, you must manage these cookies directly with the relevant third party.

Information on deleting or controlling cookies is available at Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.

How is your information processed, stored and kept secure?

Citizen Femme accepts a reasonable duty of care when it comes to keeping your information secure. Our website currently uses high-level Secure Socket Layer (SSL) encryption. You can therefore rest assured that we take the security of your payment and personal details very seriously. We may vary this in the future if we feel you will benefit from greater security whilst using our website.

You can tell whether a webpage is secure as ‘https’ will replace the ‘http’ at the front of the in your browser address window, also a small locked padlock will appear in the bottom bar of your browser window.

The websites and our servers have appropriate technical and organisational measures in place to protect against unauthorised or unlawful use of your personal information as well as the accidental loss, destruction or damage of your personal information whilst under our control.

Do we share your personal information with anyone else?

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

We are the sole owner of the information collected on this website. We will not sell, share, or rent this information to others in ways different from those disclosed in this statement. We will not collect information from our users on our website unless we are legally entitled or required to do so, or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of other users of this website. Your privacy is of the highest importance to us, and we promise never to sell your personal details to any outside company for mailing or marketing purposes without your express permission.

Changing your opt-in or opt-out status.

You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.

Access to information.

You have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act 1998. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

How to ask questions or contact us about this policy.

If you have any questions, comments or requests regarding this policy, or do not want us to contact you, please email us at [email protected]